#REMOTIX PORTABLE SOFTWARE#

In addition, many companies that offer remote support software also offer remote monitoring and management tools, which can actively or passively monitor equipment and devices beyond an employee’s desktop. Many of these features are also seen in other categories of software, such as web conferencing or videoconferencing apps, which can confuse buyers looking at options for their IT remote assistance needs. Once the connection is made, several other features such as screen sharing, program installation, file transfer, text chat, and audio and video communications are supported. At its base level, the software creates a secure connection between one person’s computer and a remote connection, allowing the first user to operate the second computer as if they were in the same room. Remote access tools have been around for years, with a range of features and benefits for companies and individuals looking to help less tech-savvy users with computer issues and maintenance. With a majority of employees and IT staffers now working at home due to Covid-19, the need for enterprise-level software that can support these larger numbers has also grown. Here’s help.įor many companies, IT support has typically meant a member of the help desk walking over to an employee’s desk and looking over their shoulder to fix any problems, or a quick one-to-one connection between an IT staffer and a remote office employee. The explosion of work-at-home employees and customers has spurred the need for more robust remote assistance software in many organizations. Remote desktop software: 8 enterprise-friendly IT support tools

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